About Aqqo
Aqqo is the market leader in reservation and management software for (municipal) sports facilities, meeting venues, and community properties. We help our clients plan, automate, and handle the financial aspects of bookings. Simplicity, a good user experience, and visual clarity are essential. Your work will have a direct impact on how managers organize their facilities on a daily basis.
About the role
Do you want to give our customers a structured and smooth start? As an Implementation Consultant, you advise and guide customers to successfully implement their accommodation rental process into our Central Reservation System (CRS).
You will make a major contribution by bringing in your experience as a consultant with government clients. Together with your colleagues, you will implement our SaaS solution and make a direct impact for our customers. You’ll have the opportunity to work with the top 50 municipalities in the Netherlands and Belgium.
What will you do
- Guide implementations and onboardings from A to Z.
- Draft implementation plans and give training sessions to clients.
- Configure the system together with the client.
- Make on-the-fly adjustments in the client environment if needed.
- Act as the first point of contact for clients during implementation projects.
- Set up and closely follow the implementation plan.
- Keep stakeholders and team members accountable at the right moments.
- Escalate when necessary and take concise notes.
- nsure customers are highly satisfied (not just a 7, but at least a 9).
- Identify opportunities for upselling and cross-selling products and services.
- Prioritize and share customer feedback with the Product Owner.
- Manage client expectations realistically and maintain regular contact.
About you
- You have 5+ years of experience as a consultant or project leader.
- You have experience with software implementations at municipalities.
- You have accounting knowledge and understand the importance of revenue recognition completeness.
- Bonus: knowledge of POS, lighting, access control, and building management systems.
- You are stress-resistant, independent, and flexible.
- You take responsibility with clients and act professionally in difficult situations.
- You are accurate, document tasks clearly, and follow them up properly.
Benefits
- Work in an informal atmosphere where quality and relieving the customer’s worries are key.
- Flexible working hours.
- Flexible work locations: Deurningen (Ov), Utrecht, or remote.
- Opportunity to contribute ideas about the future of our product and company.
- Brand-new offices in Deurningen and Utrecht.
- Work laptop.
- Company drinks every two weeks.
- Annual team weekend trip.
- Day off on your birthday.
- Bicycle allowance for commuting by bike.
- On-site childcare next to the Deurningen office.
This vacancy is directed exclusively at candidates who are personally looking for a new challenge. Recruitment and employment agencies are kindly asked not to respond.