Customer Management
Manage customers smarter with one connected CRM that links every client, booking and payment inside Aqqo.
More than a standard CRM
With Aqqo you manage all customer types, from schools and sports clubs to companies and private users, in one central environment. Create customer groups with their own rights, rates and payment methods. Decide who can book what, when and how. Everything connects directly to your online booking engine, invoicing and proposals so your team works faster and your customers enjoy a smooth experience.
Key features for event professionals
Central customer database
Store data for every client, including billing information, contacts, preferences and notes, in one clear overview.
Customer groups with rules
Define which customer groups have access to specific spaces or times, receive custom rates or discounts and use selected payment methods.
Booking rights per group
Decide approval flows and instant booking rights per group so you stay in control while giving customers flexibility.
Group-based payment methods
Set how each group pays, for example by invoice, credit balance or direct online payment.
Connected to all Aqqo modules
Use your CRM data across Booking Management, Invoicing, Online Payments and Digital Proposals for a seamless workflow.
Who is Customer Management for?
For organizations that manage multiple customer groups, such as schools, sports clubs, and companies, and want to control booking rights, rates, and payments.
Event Venues
Manage bookings, catering, AV, and invoicing all in one platform—ideal for event centers, theaters, and congress venues.
Hotels
Automate RFPs, planning and invoicing with PMS integration for smooth operations and perfect guest experience.
Meeting & Conference Venues
Handle bookings, proposals, catering and AV in one system, designed for business centers and training locations.
Works seamlessly with other Aqqo modules
The benefits at a glance
Efficient customer management, clear permissions and fully connected data. Less admin, more insight and better service for every client.
Smarter customer management
With structured data and personalized conditions.
Reduced administration
Automation cuts time spent on repetitive tasks.
Full integration
Between booking, invoicing, and accounting modules.
Centralized control
Manage everything from one platform.
More insight
into availability, occupancy, and financial performance
Despite rapid growth, Aqqo remains grounded, valuing personal touch, flexibility, and solution-oriented approaches. Their openness to feedback aligns with Accres' 'best of breed' strategy.
Through constant improvement of the software and an outstanding support department, we've trusted Aqqo for years, and they have played a part in facilitating our growth!