Customer Management
Manage all your customers in one place, including customer groups, booking permissions and payment preferences.
Manage all your customer data in one place
Organisations that rent out spaces or facilities work with different types of customers: businesses, associations, schools and private renters. Without a central system (CRM), information quickly becomes scattered across emails, Excel files or separate systems.
With Aqqo’s Customer Management, you manage all customer data in one place, directly linked to reservations, proposals and invoices. This gives you clear insight into contact details, booking history and payment agreements at all times.
By working with customer groups and access rights, you can easily determine who can reserve which spaces, at which rates and under which conditions.
Key features for event professionals
Central customer management
Manage businesses, associations and private renters in one overview. Easily store contact details, billing information, preferences and notes per customer.
Customer groups with their own rates and permissions
Create customer groups such as sports clubs, businesses or residents and define per group which spaces, rates and packages are available.
Set permissions per customer group
Decide who can book directly and who needs to submit a request first. This helps you stay in control of availability and use of spaces.
Define payment options
Determine per customer group whether reservations are paid online directly or invoiced afterwards.
Insight into reservations and customer history
Easily view previous reservations, proposals and invoices per customer and maintain a clear overview of all customer interactions.
Who is Customer Management for?
For organizations that manage multiple customer groups, such as schools, sports clubs, and companies, and want to control booking rights, rates, and payments.
Works seamlessly with other Aqqo modules
The benefits at a glance
Efficient customer management, clear permissions and fully connected data. Less admin, more insight and better service for every client.
Clear customer management
All customer data and contacts in one central place.
Less manual work
Through smart automation
Thanks to Aqqo, we have a user-friendly system that aligns well with our processes and grows with our organisation
